Right of revocation

Consumers right of cancellation and return

Thanks for shopping with us. If you are not entirely satisfied with your purchase, we're here to help.
Our customers have the following right of return. A customer is any person who enters a transaction for personal use.
Instructions for cancellation and/or returns
You have 14 calendar days to cancel your order in written form (e.g. letter, fax, e-mail or our cancellation form) or – if you have already received the item(s) – by returning them. The 14 day limit begins upon your receipt of this declaration and the ordered items (in the case of multiple shipments, it begins with the first part of the delivery) and when we fulfilled our duty of information according to article 246 § 2 in combination with § 1 paragraph 1 and 2 German EGBGB as well as our duties according to § 312g paragraph 1 sentence 1 German BGB in combination with article 246 § 3 German EGBGB.
We will honor your request for cancellation provided the return shipment of the merchandise is set in motion within the 14 day limit.
 
Address your cancellation and return to:


F'Air West GmbH
Joseph-Monier Straße 2
48268 Greven


Consequences of cancellation

For an effective cancellation, both sides must return the received benefits in form of items or payments and also potential further benefits of utilization (e.g. interest). If you are not able to return the received items and the further benefits of utilization (e.g. advantage of using) or if your are only able to return portions of it, or if you can only return the items in a degraded state, you are responsible for the loss of value. However, you are not responsible for any loss of value that was caused by checking the item's properties and functionality. “Checking of properties and functionalities” is defined as the checking and testing of the items as far as it is also possible and usual in a retail setting.
Items that are sent via parcel are returned at our risk.
You are responsible for the return shipping cost if the delivered items are equivalent to the order items and if the cost of returning the items does not exceed 40 €. In any other case we are responsible for the return shipping cost. Items that can not be delivered via parcel will be picked up at your location. Our duties concerning the refund of payments must be fulfilled within 30 days. The time limit bigins for you with sending your declaration of cancellation or with the return of the items. For us, it begins with their receipt.
 
End of instructions for cancellation and return

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